FAQs

  • What is Charleston Wine + Food doing to become a more equitable organization?

    One of the most fundamental human elements is the ability to connect with other humans. As a wine + food festival that is what we do; we create opportunities for others to connect over wine and food. We want to create a festival, and an organization, where everyone feels a sense of belonging. On our journey to becoming an actively antiracist organization, one that is a true reflection of the culinary and hospitality community of Charleston, we recognize that we have a lot of work to do. We aim to be transparent and we want you to hold us accountable for the actions we say we will take.

  • When does the festival take place?

    The annual festival is held the first full weekend in March. The dates for the 2022 festival are March 2-6.

  • Where does the festival take place?

    Events take place all across Charleston! We’ve historically held events across the Charleston Peninsula as well as in West Ashley, North Charleston, Mount Pleasant, and Johns Island.

  • Is Charleston Wine + Food a nonprofit?

    We are a year-round 501(c)(3) nonprofit organization. We are proud to say that 95 cents of every dollar spent producing the annual festival is mission-based and in 2020, the five-day festival created an economic impact of $19.93 million.

  • What does the festival benefit?

    The annual festival is integral to the organization’s focus. It’s a platform to share stories, elevate the people in this community, celebrate our city and the Lowcountry, and create an enriching experience for the people who live + work here. As a 501(c)(3) nonprofit organization, ticket sales go directly to the production of the annual festival.

    Ninety-five cents of every dollar we spend producing the festival has a direct measurable impact on our city’s economy. Year after year, the economic impact of Charleston Wine + Food is more than quadruple the organization’s annual budget.

  • What do ticket sales support?

    As a 501(c)(3) nonprofit organization, ticket sales go directly to the production of the festival. Ninety-five cents of every dollar we spend producing the festival has a direct measurable impact on our city’s economy. By purchasing a ticket to a festival event, you are helping us to support our local food and beverage community to participate in this festival, share the unique stories and histories of our foodways, and create a meaningful economic impact on our city.

  • What is the Friends of the Festival program and how do I join?

    Joining our Friends of the Festival program is the most intimate way to experience Charleston Wine + Food. Our Friends receive early access to tickets before public on-sale, a personal concierge to handle all ticketing + festival needs, limited access to sold-out events, VIP treatment throughout the festival week, and a curated festival badge. Learn more about becoming a Friend and take your festival experience to the next level.

  • When do tickets go on sale for the 2022 festival?

    The schedule will be announced on October 17 @ 8 PM EDT and tickets go on sale to the general public on October 21 @ 11 AM EDT.

  • How do I purchase tickets?

    Tickets will be available for purchase on chswf.com beginning October 21 @ 11 AM EDT.

  • What’s included in the ticket price for events?

    All event tickets are all-inclusive. Once you have purchased your tickets there are no additional charges for food, drinks, or gratuity at the event; all food + beverage samplings and entertainment are included in your ticket price. Just bring your appetite and enjoy! Each event also has its own unique elements + fun surprises for guests, and select festival events include commemorative glassware.

  • How much do tickets cost?

    All Charleston Wine + Food tickets are à la carte pricing and range in price based on the format + intimacy of the event.

  • Do you offer an all day or weekend pass?

    New in 2022, we’re excited to introduce The CV Pass, which grants Culinary Village enthusiasts early access to one of their favorite festival experiences! Beat the crowd on ticket launch day and secure expedited entrance into The Lawn during the festival weekend.

    Available as both The CV Day Pass and The CV Weekend Pass, The CV Pass offers an elevated Culinary Village experience, the chance to snag tickets early, a gift with purchase, and exclusive on-the-ground badge holder perks. Grab your friends, mark your calendars, and get ready to fest!

    Pre-sale for The CV Pass begins October 17 @ 8 PM EDT. Limited quantities available. Learn more and buy your CV Pass here.

  • Am I expected to tip at in-restaurant brunches, lunches, and dinners?

    Guests are not expected to tip on top of the ticket price. 

  • Are tickets refundable?

    Tickets are non-refundable and non-transferable between events. All events will take place rain or shine and event details are subject to change. We recommend reviewing the full event descriptions on our website before purchasing tickets.

  • What happens in the event of bad weather?

    All events take place rain or shine. Weather contingency plans are in place for each event.

  • When should I buy my tickets?

    We recommend purchasing your tickets early, as events sell out quickly! Tickets go on sale October 21 at 11 AM EST.

  • Will an event sell out?

    Many events sell out within the first few days following ticket launch, and most events sell out before the actual festival weekend. All events are limited and Charleston Wine + Food encourages all interested guests to purchase tickets in advance to ensure attendance.

  • Why are some events sold out or limited in quantity prior to ticket launch?

    One of the benefits of being a Friend of the Festival is receiving early access to tickets prior to public on-sale. Additionally, select festival partners receive early access to tickets. Learn more about becoming a Friend of the Festival and take your festival experience to the next level.

  • What is the process for receiving tickets once they are ordered?

    Each ticket holder will receive a confirmation email within 15 minutes after the order is placed with your ticket(s) attached. If using the SquadUP app, you can save your tickets to your Apple Wallet or passbook. If you do not receive your tickets, please check your spam folder or email ticketing@charlestonwineandfood.com.

    ATTENTION: DO NOT COPY YOUR TICKETS! All tickets will be scanned for authenticity and only the first ticket scanned will be converted to an event wristband.

  • How do I locate my ticket?

    You can locate your ticket by opening your original confirmation email that you received at the time of ticket purchase. Your ticket(s) will be attached to that email. While we recommend downloading the SquadUP app or saving the ticket PDF directly to your phone, you may also print out the ticket and show upon arrival. 

    PLEASE NOTE: If any event logistics (such as location, time, etc.) change, the PDF ticket in your original email confirmation will not automatically update. Charleston Wine + Food will notify guests of any logistical changes.

  • Where do I pick up my wristband?

    Select festival events have wristbands, which will be distributed at the gate of each event. You must have a printed ticket or barcode on your phone to present at the gate for wristband and event entry. Wristbands must be worn at all times. Individuals not wearing a wristband will not be allowed entry, no exceptions. Please do not lose or remove your wristband – these are not replaceable.

  • An event I was looking forward to sold out before I could buy tickets! What should I do?

    We recommend joining the waitlist through Lyte, Charleston Wine + Food’s Official Ticket Exchange. We’ve historically seen great success with guests receiving tickets off of the waitlist! Learn more about our partnership with Lyte and join the waitlist.

  • What is Lyte?

    The Charleston Wine + Food Ticket Exchange powered by Lyte is the only official resale platform for festival tickets. Through the exchange, guests who are no longer able to attend a sold-out event have the opportunity to resell their tickets, while those who are interested in attending have the opportunity to do so. All tickets are safely + securely processed by our ticketing Partner, SquadUP, so guests know they are receiving valid festival tickets issued in their name.

  • When will Lyte accept returns until?

    If an event is sold-out and there is an existing waitlist for tickets, you may return your ticket through Charleston Wine + Food’s Official Ticket Exchange powered by Lyte. If you are interested in returning tickets to a sold out Signature Dinner, Lunch, or Brunch, you have until the end of day on Friday, February 18, 2022 to do so. Beginning Saturday, February 19, tickets to Signature Dinners, Lunches, and Brunches will not be returnable or transferable amongst guests. For all other events, you have until the event start time to return your ticket to sold out and in-demand events via Lyte.

  • Is there a fee to use Lyte?

    Lyte charges a service fee of $10 per ticket when purchasing tickets from Charleston Wine + Food’s Official Ticket Exchange. This ensures that you are getting a valid festival ticket issued in your name. As a 501(c)(3) non-profit organization, Charleston Wine + Food does not receive any portion of this fee. 

  • I’m having trouble either requesting or returning tickets to Lyte. Who can I contact?

    For Lyte support + assistance, please contact the Lyte team directly at support@lyte.com.

  • Can I purchase tickets via Craigslist, Facebook Marketplace, etc.?

    While you are welcome to purchase tickets directly from another guest, purchasing tickets directly via Charleston Wine + Food or Lyte is the only way to guarantee that your tickets are valid. If you want 100% confidence in your ticket purchase, you should only purchase your tickets on charlestonwineandfood.com or via Lyte. If you purchase counterfeit tickets from an unauthorized source you will not be admitted to the event and Charleston Wine + Food will not be able to mediate the situation.

  • What are the dates for the 2022 festival?

    The dates for the 2022 festival are Wednesday, March 2 – Sunday, March 6.

  • When will tickets for the 2022 festival go on sale?

    Tickets for the 2022 festival go on sale on October 21, 2021 at 11 AM EST.

  • How is Charleston Wine + Food addressing COVID-19?

    Charleston Wine + Food is requiring all guests, staff, talent, and vendors to provide proof they are fully vaccinated* against COVID-19 OR provide proof of a negative COVID-19 test. The test must have been taken within 72 hours of each day you are attending. Charleston Wine + Food will provide details on how to prove entrance eligibility 60 days prior to the event. Please make sure your contact information is correct. 

     

    *According to the CDC, people are considered fully vaccinated: ±

    • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
    • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine
  • Are all Charleston Wine + Food events 21+?

    Yes, all Charleston Wine + Food events are 21+. Valid ID is required at all events. If event security cannot verify your age, you will not be admitted into the event. Anyone under the age of 21 will be refused entry and tickets will not be refunded. Please do not bring infants or small children in child carriers or strollers, as they will not be permitted entry.

  • Can I bring my kids?

    All festival events are 21 and older. No children or infants (even in strollers or carriers) are allowed to attend any festival event.

  • Are pets allowed at events?

    While we love your furry friends, pets, emotional support, therapy, or companion animals are not permitted at any Charleston Wine + Food event.

    Service animals are permitted throughout the festival. They must be properly trained and under proper care of their owners; remain by the handler’s side at all times and be harnessed, leashed, or tethered; be housebroken and relieve themselves outdoors; and be up to date on all legally required vaccinations. Anyone bringing a service animal will be responsible for and liable for any damage or injury the animal causes.

  • How do I get around during the festival?

    There are a variety of ways to get around in Charleston, but we recommend downloading a rideshare app and requesting a ride to your desired location. You can also hop on a bike through our city’s bike share program, Holy Spokes. Charleston Wine + Food does not want attendees to drink + drive. We encourage our guests to take alternative means of transportation if impaired and unable to drive.

  • Where do you park for events?

    While certain event spaces offer parking on site, parking is limited in Charleston, especially downtown! Parking lots + garages are located throughout Charleston; look for the green “P” signs that indicate parking. Metered parking is also available on King, Calhoun, and Meeting Streets, as well as in the surrounding neighborhoods. Meters must be paid daily until 10:00 PM (Monday – Saturday). We recommend carpooling when traveling as a group or utilizing a rideshare provider.

  • Where is the best place to stay during the festival?

    Coming to Charleston from out of town? We recommend taking a look at the Plan Your Trip page on our website for recommendations on where to stay, where to eat + drink, and what else to do while in town.

  • What do I do if I have food allergies or dietary restrictions?

    If you are attending an in-restaurant brunch, lunch, or Signature Dinner and have food allergies or dietary restrictions, please email ticketing@charlestonwineandfood.com. The chefs at these events will do their best to accommodate special dietary needs, but we emphasize this is only a request. All requests must be received two weeks prior to the festival.

    While chefs provide a variety of food offerings at events, all other events are not able to accommodate special dietary needs or food allergies.

  • Where is the Culinary Village located?

    We’re thrilled to expand our festival in 2022 to include beautiful Riverfront Park in the City of North Charleston. Located at 1061 Everglades Ave, the Culinary Village will boast beautiful waterfront views and be convenient to the entire region.

  • Why did you change the location of the Culinary Village?

    We’re 16… we need more space and are spreading our wings in the gorgeous Riverfront Park in the City of North Charleston. This new location will provide our guests with more space to sample + sip and will allow us to feature more tastes + experiences.

  • What do you receive with admission to the Culinary Village?

    A ticket to the Culinary Village grants an all-inclusive experience and provides unlimited tasting, sipping, sampling, chef sightings + demos, interactive experiences, live music, and more. Guests will also receive a commemorative wine glass. New in 2022, we’re excited to share that a portion of the park will be accessible without a ticket. Stop by The Pavilion for a bite + beverage and experience some of the tastes, sips, and sounds that make up the Culinary Village.

  • How do I navigate the Culinary Village?

    For on-the-ground information about daily programming and the many bites, sips, and sounds featured throughout the day, download the Charleston Wine + Food app! Available for both Apple and Android products, our app is free to download from the Apple App Store and Google Play Store. Use this tool to help you navigate the festival landscape and immerse yourself in the Charleston Wine + Food experience. Take a look at the Culinary Village map for a directional how-to. 

  • Is glassware included in my Culinary Village ticket?

    Yes. You will receive one commemorative wine glass. One glass will be issued per guest. Please treat it with kindness.

  • What items are prohibited in the Culinary Village?

    No backpacks, coolers, large purses, lawn chairs, or outside food + beverage are permitted at festival events. All bags must measure 14” x 14” or less and all bags + persons are subject to search. All Charleston Wine + Food events – including the Culinary Village – are non-smoking.

  • What is the Culinary Village locals ticket?

    Charleston Wine + Food offers a discounted Culinary Village ticket to Charleston locals on Sunday, March 6. If you are a full time resident of the Charleston tri-county, you may purchase a local ticket with a $40 discount. A local ticket is valid for Charleston tri-county residents only (Charleston, Dorchester, and Berkeley counties); Charleston Wine + Food reserves the right to refund any discounted tickets not purchased by locals.

  • What does it mean to be a local? Do I meet the requirements to purchase a local ticket?

    You are a local if you permanently reside year-round in the Charleston tri-county (Charleston, Dorchester, and Berkeley counties). A local ticket is valid only for South Carolina residents with tri-county zip code.

  • I own a home in Charleston but permanently reside somewhere else. Why am I not considered local?

    Charleston Wine + Food offers several local ticket discounts as a thank you to those who live full time in the Charleston tri-county (Charleston, Berkeley, and Dorchester counties). These individuals dine in our restaurants, shop in our stores, and support the local food, beverage, and hospitality industry year-round.

  • I accidentally purchased a local ticket by mistake. What should I do?

    Please email ticketing@charlestonwineandfood.com to have your ticket adjusted to General Admission.

  • What is Charleston Wine + Food’s vaccination policy?

    Charleston Wine + Food is requiring all guests, staff, talent, and vendors to provide proof they are fully vaccinated* against COVID-19 OR provide proof of a negative COVID-19 test. The test must have been taken within 72 hours of each day you are attending. Charleston Wine + Food will provide details on how to prove entrance eligibility 60 days prior to the event. Please make sure your contact information is correct. 

    *According to the CDC, people are considered fully vaccinated: ±

    – 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

    – 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine

  • Will the number of attendees permitted at events change?

    We will assess the square footage per person at all of our venues and determine capacities based on CDC and DHEC guidelines.

  • How will venues and community spaces be sanitized?

    We will be implementing heightened deep-cleaning processes and will have dedicated staff in place to disinfect high-touch surfaces. This includes communal seating areas, handles, sanitizing stations, bathrooms, sinks, toilets, etc.

  • What safety measures will be in place?

    The safety of our community has always been our top priority, and we’re even more focused on it now. To set the tone for the festival industry, we’re planning to implement heightened processes to keep our guests, talent, partners, and teams safe. In addition to practices that were already in place (including but not limited to food service + preparation in complete compliance with DHEC guidelines; no hand-held menu items, and if seated (1) menu per guest; daily cleaning of restrooms; and limiting self-serve stations) you can also expect:

    Heightened sanitation: Heightened deep-cleaning processes with dedicated staff in place to disinfect high-touch surface areas

    Increased handwashing stations: Handwashing + sanitizing stations will be readily available throughout event spaces 

    Masks available: Feel more comfortable wearing your mask? We’ll have them available for taking at our larger capacity events

    Space to spread out: Focusing on outdoor venues for our large-scale events, these spaces will give us all the room we need

    Flexible options for ticket holders: Guests are encouraged to stay home if sick; we’ll have options should you become unable to attend due to COVID-19

  • Should I wear a mask to the event?

    Please wear your mask if that is what makes you most comfortable! Charleston Wine + Food will not be requiring masks at events at this time. 

  • What are my refund options due to COVID-19?

    Please note that Charleston Wine + Food tickets are otherwise non-refundable and this refund policy only applies to the COVID-19 related instances outlined below.

    We ask that you not attend if any of the following is true for you:

    – Within 14 days before attending the festival you have tested positive, or been exposed to someone who has tested positive for COVID-19;

    – Within 48 hours prior to attending the festival, you have experienced symptoms of COVID-19 (e.g. a fever of 100.4F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain / achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting or diarrhea, fatigue, or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention);

    – Within 14 days prior to attending the festival you have traveled to any international territory identified by federal or applicable state or local governments as being subject to travel or quarantine advisories due to COVID-19

    If you have purchased a ticket to Charleston Wine + Food and are unable to attend due to one of the above reasons, please submit a COVID-19 refund request. The window for submitting COVID-19 refund requests closes on March 7, 2022. Charleston Wine + Food will review requests beginning March 8, 2021 and any refunds issued will be processed by March 31, 2022.

    All requests must be submitted by the end of day on March 7, 2022. Any requests received following March 7 will be converted into a tax-deductible donation. We recommend consulting your tax advisor with any questions related to tax deductibility. 

    Please note that Charleston Wine + Food tickets are otherwise non-refundable and this refund policy only applies to the COVID-19 related instances outlined above.

  • What is Charleston Wine + Food doing to address food waste?

    We compost our waste, flatware, and plateware. All of our flatware + plateware is made from fallen leaves and is BPI-certified compostable. You will see numerous composting stations throughout the Culinary Village. At the completion of the festival, we will be donating our compost to a local farm. 

    In 2020, we proudly rescued 2,780 pounds of food for donation to One80 Place, diverted 6.6 tons of recycling and 3,000 pounds of glassware from a landfill, and created 155 pounds of compost. We strive to be a good steward of our city + its foodways by being mindful of our ecological footprint and supporting the community in which we live.

  • Do you recycle?

    Of course! Festival items that cannot be composted are recycled, and wine bottles from the Culinary Village become recycled glass countertops and “foam glass” to be used in building + construction. Additionally, all oyster shells are recycled in conjunction with the Department of Natural Resources.

  • How is Charleston Wine + Food reducing its carbon footprint?

    Through efforts like going strawless, offering napkins only upon request, implementing water usage protocols in our prep kitchens, digitizing handbooks + internal documents, launching a festival app, and implementing eco-friendly cleaning materials + pesticides, Charleston Wine + Food has made considerable efforts to reduce our carbon footprint.

  • What other measures are you taking to increase sustainability at the festival?

    We strive to find a new life for as many items used during the festival as possible. Over 75% of all design elements are reused year-over-year or rented, and many festival events include a commemorative wine glass with the purchase of a ticket.