Talent Manager

REPORTS TO:  Executive Director

TERM: Contract, Immediate Start – June 30, 2020

OVERVIEW: 

Charleston Wine + Food is seeking a curious, go-getter with a passion for all things food + beverage. This leader will believe in building strong relationships within the local chef and beverage community and beyond. With a meticulous eye for detail and unparalleled problem-solving skills, this big-picture thinker will seek to elevate Charleston Wine + Food’s voice both locally and nationally while managing a team who procures and strategically organizes all things related to festival talent. Agility and ability to work with grace, humor, kindness and unmatched hospitality is a must.

This position is responsible for managing all aspects of participating talent before, during, and after the Charleston Wine + Food festival. This role manages all event and people management databases and documents, ensuring all talent-related information is accurate and up to date. The talent managers assist in managing all festival talent, including (but not limited to) chef, beverage, publicist, distributor, and restaurant relationships. This role works in conjunction with additional talent support staff and other key departments, such as the Culinary Operations Team, Development Team, Events Team, and Marketing Team to ensure each talent participant has the necessary tools for success.

PRINCIPAL ACCOUNTABILITIES:

DATABASE MANAGEMENT

Ensure that all participating and prospective talent information is kept up-to-date 

Ensure that all confirmed talent is accurate on the website

Regularly vet all incoming talent inquiries and digital communication + respond in a timely manner

Work with talent team to send, receive, organize, and coordinate all talent forms for all Charleston Wine + Food events (festival + year-round), including inquiry forms, talent information forms, and menu form.

TALENT MANAGEMENT

Work with the additional Talent Managers to secure, maintain, and maximize all talent opportunities over the course of CHSWFF’s 130+ festival events and additional year-round programming (Fall event, Friends of the Festival events, in-house classes)

Work with additional Talent Managers in managing 400+ culinary participants, 150+ beverage participants, and additional experts through direct relationships, vendor, publicist, and distributor relationships

Work closely with Development Team to ensure all talent associated with partnership agreements are communicated with, programmed, and well supported.

Work closely with the Marketing Team to identify media opportunities for chef + beverage talent year-round.

Ensure all festival supported talent have hotel, travel arrangements, and transportation secured + booked.

Create digital packets, itineraries, and supplementary documents for all participating talent.

 Work closely with Ticketing in organization and tracking of ticketing and access needs (badging, working wristbands) and Development in organization and tracking of partnership orders (chef aprons, disposables, product/equipment needs)

LOGISTICAL PLANNING

Participate in weekly in-house staff brainstorming meetings and planning staff meetings. 

Program talent for all festival events, in-house classes and other off-season events.

Manage Cocktail Competition communications, rules and regulations, and event logistics.

Coordinate cookbook signings for chefs and bottle signings for beverage professionals during the festival schedule.

Work closely with Development Department and Culinary Operations team to determine equipment + product needs.

Work closely with Marketing, Culinary Operations team, and Development team to collect, compile, and proof Menu Signage for all events.

Work closely with the Culinary Operations team to coordinate chef schedules in all prep kitchens, as well as beverage schedules and pantry needs in batching kitchen.

Understand departmental budgets and ensure adherence to budgeting through talent management workflows. 

Properly track and manage the travel and food reimbursements for all necessary talent participants.

Manage documents and databases for all talent hotel and transportation needs.

Organize and assist packet pick-up for all participating talent.

Help strategically place + program volunteers for chef and beverage talent needs.

Organize and execute post-festival reconciliation needs from the festival

Assist with any additional support as needed and requested by CHSWFF Core Staff as needed.

CULTURE:

Work closely with CHSWFF core team to learn and understand landscape, resources, and process.

Works as a team player, passionate, problem- solver and strives for patience, gentleness, and kindness in all aspects of workflow.

Acts as a brand representative of Charleston Wine + Food and portrays our values of people first, community, diversity and good stewardship

Recognize and use our higher purpose as a guide in every decision made on behalf of the festival: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place

REQUIREMENTS:

GENERAL

Must provide own laptop and cell phone that is able to run cloud-based softwares and apps.

Maintain a consistent presence in the CHSWFF HQ Monday – Friday and any additionally added team working sessions. 

Required to be available and present for all key organizational dates and events, including but not limited to, ticket launch, fall signature event,  staff planning meetings , festival dates.

SKILLS REQUIRED

Proficient in G Suite, Experience with database management using Excel and/or Google Sheets, Experience with CRM and Event/Project Management Software.

Previous work experience in Account Management, Customer Service, or related areas of experience.

People-person with excellent communication, listening, and negotiation skills, who is passionate about building and maintaining community connections and long-term relationships.

Ability to work in a fast-paced environment, managing multiple projects with shifting deadlines.

Strong ability to work strategically and efficiently in a team setting.

Well-organized with diligent attention to detail.

Curiosity and willingness to learn.

Experience in the food and beverage industry, or comparable experience appreciated, but not required.