POSITION TITLE: Participant Liaison, Culinary Village

REPORTS TO: Guest Experience Coordinator

TERM: March 6-8, 2020

OVERVIEW: 

The Culinary Village Participant Liaisons will work closely with the Guest Experience Coordinator in a customer service + logistics-focused role. These individuals will be front-line contacts for participating Partners, exhibitors, and media at the working check-in station at the Culinary Village in Marion Square.

PRINCIPAL ACCOUNTABILITIES:

Work with Charleston Wine + Food’s Guest Experience Coordinator and Talent Managers in a dual-department role focused on participator access

Develop extensive knowledge of approved festival credentials; able to communicate clearly to volunteers + participants

Oversee working check-in at the Culinary Village, including but not limited to: set-up and break-down of the check-in tent, distributing wristbands, supervising the check-in area, and capturing working attendance data

Have an extensive knowledge of the Culinary Village layout, including best points of access for load in to help guide participants and station locations within the event space

Work independently and make decisions as necessary to provide an exceptional participant experience

Exhibits excellent customer service skills

Familiarity with the talent landscape a plus; able to communicate clearly + effectively to those participating in the festival

Acts as a brand representative of Charleston Wine + Food and portrays our values of people first, community, diversity, and good stewardship

Recognizes + uses our higher purpose as a guide in every decision made on behalf of the festival: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place

REQUIREMENTS:

Be present on-site at the Culinary Village March 6-8, 2020

Attend staff training session(s) (date(s) to be determined)

This position requires working full days (up to 10+ hours/day) during the festival week (March 6-8)

Available to work a flexible schedule that includes evenings + weekend hours

Must be able to lift and carry heavy objects (up to 50 lbs.) and stand for up to 8 hours

Able to work quickly, cooperatively, and collaboratively under pressure and with a variety of people

Comfortable working in an outdoor setting (rain, cold, heat, mud)

Use of personal cell phone that is able to access the internet and run cloud based apps