Guest Experience Intern

Reports To: Guest Experience Coordinator

Classification: Internship

Dates: July 15 – December 13, 2019, with the potential opportunity for an extension following the holidays

OVERVIEW

The Guest Experience Intern will work closely with the Guest Experience Coordinator to gain a full understanding of the Charleston Wine + Food guest lifecycle. This individual will support the team in launching tickets for the 15th festival anniversary, conduct brand + market research, and learn the ins + outs of developing a best-in-class festival. The ideal candidate is a quick problem solver, strong leader, organized, and enthusiastic. 

SCOPE OF WORK

Conduct brand + market research and develop case studies on trends that will help elevate Charleston Wine + Food

Work with ticketing department to maintain positive guest relations

Develop an extensive knowledge of festival events + scheduling in order to make powerful selling suggestions to guests

Support ticket launch preparation, including but not limited to updating spreadsheets and website proofing

Help manage phone + website ticket sales

Utilize ticketing software to process orders, manage guest lists, and run reports

Operations support as needed

CHARACTERISTICS

Passionate about guest experience and creating loyal customers

Able to work quickly + cooperatively under pressure

Self-starter; able to work independently while also contributing to team goals

Exhibits excellent customer service skills and can deliver a best-in-the-world guest experience to attendees

Strong writing, editing, and communication skills with high attention to detail

Acts as a brand representative of Charleston Wine + Food and portrays our values of people first, community, diversity, and good stewardship

Recognizes + uses our higher purpose as a guide in every decision made on behalf of the organization: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place 

SPECIFIC REQUIREMENTS

Be available on ticket launch day

In the weeks leading up to ticket launch, this position requires approximately 10-15 hours/week at the Charleston Wine + Food office

Use of personal computer

LEARNING OBJECTIVES

Enhance customer service skills; ability to interface with Charleston Wine + Food guests

Utilizing creative thinking and problem solving skills

Focus on clear + effective communication skills across many different types of audiences

Hands-on experience launching a world-class festival with amazing networking + connection opportunities

This role may provide the opportunity to support on-site festival week: Wednesday, March 4 – Sunday, March 8, 2020