POSITION TITLE: Culinary Village Ticketing Staff
REPORTS TO: Guest Experience Coordinator
TERM: March 6 – 8, 2020
The Culinary Village Ticketing Staff will work closely with the Guest Experience Coordinator in a customer-service + logistics-focused role. These individuals will be the point people during check-in and at entry points into the Culinary Village in Marion Square, and will troubleshoot customer service issues in compliance with the Charleston Wine + Food ticketing policies + procedures.
Work with Charleston Wine + Food’s Guest Experience Coordinator to maintain positive guest relations and resolve any ticketing issues.
Develop extensive knowledge of badging + approved credentials; able to communicate clearly to volunteers, guests, and participants.
Able to understand + clearly communicate Charleston Wine + Food policies + procedures in a solutions-focused way.
Lead check in at the Culinary Village in Marion Square and ensure entry is seamless + timely while also maintaining the integrity of the ticketing guidelines.
Utilize ticketing software to scan tickets + badges and handle check in.
Comfortable using technology and cloud-based applications.
Have acute awareness of how the Culinary Village is laid out; solve for bottlenecks + long lines as necessary
Lead volunteers to ensure a successful check-in process.
Exhibits excellent guest experience skills and can deliver the best in the world guest experience to attendees + participants.
Understand sensitivity of working with Partners; able to appropriately solve issues that are not black + white using our policies as guidelines, knowing how to ask for support from the team if needing to exceed them.
Acts as a brand representative of Charleston Wine + Food and portrays our values of people first, community, diversity, and good stewardship.
Recognizes + uses our higher purpose as a guide in every decision made on behalf of the festival: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place.
Be present on-site at the festival March 6 – 8, 2020
Attend ticketing staff training session(s) (date(s) to be determined)
Available to work a flexible schedule that includes evenings and weekend hours
Must be able to lift and carry heavy objects (up to 50 lbs.) and stand for up to 8 hours
Able to work quickly, cooperatively, and collaboratively under pressure and with a variety of people
Comfortable working in an outdoor setting (rain, cold, heat, mud)