Culinary Village Ticketing Staff

POSITION TITLE: Culinary Village Ticketing Staff

REPORTS TO: Guest Experience Coordinator

TERM: March 6 – 8, 2020

OVERVIEW: 

The Culinary Village Ticketing Staff will work closely with the Guest Experience Coordinator in a customer-service + logistics-focused role. These individuals will be the point people during check-in and at entry points into the Culinary Village in Marion Square, and will troubleshoot customer service issues in compliance with the Charleston Wine + Food ticketing policies + procedures. 

PRINCIPAL ACCOUNTABILITIES:

Work with Charleston Wine + Food’s Guest Experience Coordinator to maintain positive guest relations and resolve any ticketing issues. 

Develop extensive knowledge of badging + approved credentials; able to communicate clearly to volunteers, guests, and participants. 

Able to understand + clearly communicate Charleston Wine + Food policies + procedures in a solutions-focused way. 

Lead check in at the Culinary Village in Marion Square and ensure entry is seamless + timely while also maintaining the integrity of the ticketing guidelines. 

Utilize ticketing software to scan tickets + badges and handle check in. 

Comfortable using technology and cloud-based applications. 

Have acute awareness of how the Culinary Village is laid out; solve for bottlenecks + long lines as necessary

Lead volunteers to ensure a successful check-in process. 

Exhibits excellent guest experience skills and can deliver the best in the world guest experience to attendees + participants. 

Understand sensitivity of working with Partners; able to appropriately solve issues that are not black + white using our policies as guidelines, knowing how to ask for support from the team if needing to exceed them. 

Acts as a brand representative of Charleston Wine + Food and portrays our values of people first, community, diversity, and good stewardship. 

Recognizes + uses our higher purpose as a guide in every decision made on behalf of the festival: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place.

REQUIREMENTS:

Be present on-site at the festival March 6 – 8, 2020

Attend ticketing staff training session(s) (date(s) to be determined)

Available to work a flexible schedule that includes evenings and weekend hours

Must be able to lift and carry heavy objects (up to 50 lbs.) and stand for up to 8 hours

Able to work quickly, cooperatively, and collaboratively under pressure and with a variety of people

Comfortable working in an outdoor setting (rain, cold, heat, mud)