COVID-19 Refund Policy

If you have purchased a ticket to Charleston Wine + Food’s 2022 festival and are unable to attend due to COVID-19, you are able to submit a request for refund using the form below. The window for submitting COVID-19 refund requests closes on March 7, 2022. Charleston Wine + Food will review requests beginning March 8, 2021 and any refunds issued will be confirmed by March 31, 2022.

 

All requests must be submitted by the end of day on March 7, 2022. Any requests received following March 7 will be converted into a tax-deductible donation. We recommend consulting your tax advisor with any questions related to tax deductibility. 

 

PLEASE NOTE THAT CHARLESTON WINE + FOOD TICKETS ARE OTHERWISE NON-REFUNDABLE AND THIS REFUND POLICY ONLY APPLIES TO COVID-19 RELATED INSTANCES.*

 

*We ask that you not attend if any of the following is true for you:

  • Within 14 days before attending the festival you have tested positive, or been exposed to someone who has tested positive for COVID-19;
  • Within 48 hours prior to attending the festival, you have experienced symptoms of COVID-19 (e.g. a fever of 100.4F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain / achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting or diarrhea, fatigue, or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention);
  • Within 14 days prior to attending the festival you have traveled from any international territory identified by federal or applicable state or local governments as being subject to travel or quarantine advisories due to COVID-19

 

REFUND OPTIONS

FOR TICKETS PURCHASED VIA CHSWF.COM

If the event is sold out and there is an active waitlist, you will be able to sell your ticket to Lyte, Charleston Wine + Food’s official ticket exchange. Lyte will pay you directly for the cost of the ticket, issued within 14 days following the event date.

 

Sell or gift your ticket to a friend or family member. Please email ticketing@charlestonwineandfood.com with the full name and email address of the guest you would like to transfer your ticket to. You can also seamlessly transfer your ticket to a friend or family member directly via Lyte and their secure fan-to-fan exchange. 

 

Request a refund using the COVID-19 Refund Request form, which will become live on this page beginning Sunday, February 27, 2022. Refund requests will close at the end of day on Monday, March 7, 2022. Honored requests will be issued a full refund less the cost of the ticketing fees and 3% credit card processing fee. 

 

Donate the cost of the unused ticket(s) to Charleston Wine + Food and receive a tax donation letter. As a 501(c)(3) non-profit organization, this donation helps support our mission so we can continue bringing you the Charleston Wine + Food experience you know + love!

 

FOR TICKETS PURCHASED VIA LYTE

Please reach out to Lyte directly for refund options. Charleston Wine + Food will not be able to accommodate refunds for tickets purchased via Lyte.

 

FOR TICKETS PURCHASED BY SOMEONE ELSE AND SOLD VIA FACEBOOK MARKETPLACE, CRAIGSLIST, ETC. 

Charleston Wine + is unable to accommodate refunds requests on tickets that were purchased via Facebook Marketplace, Craigslist, or any other third party seller.

 

PLEASE NOTE

If it is found that the ticket you are looking to receive a refund on has been scanned into the event, your request will be ineligible. 

 

Charleston Wine + Food reserves the right to request proof of a positive COVID-19 diagnosis or other physician-provided note issued during the dates(s) of the event before processing refund.

 

Requests will only be reviewed and processed if they are submitted via the below form; only primary ticket purchasers (those who purchased via the Charleston Wine + Food website) are eligible to request a refund via this form. 

 

If you purchased your ticket via Lyte, please reach out to support@lyte.com and speak with their team directly regarding refund options.

 

Charleston Wine + is unable to accommodate refund requests on tickets that were purchased via Facebook Marketplace, Craigslist, or any other third party seller.

 

Charleston Wine + Food will not issue refunds where attendee chooses not to attend an event because they are concerned about being exposed or catching COVID-19.

 

COVID-19 REFUND REQUEST FORM

The form for COVID-19 related refund requests will open on Sunday, February 27, 2022. Please check back then.